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Australian Musical Imports GIBSON, EPIPHONE, KRAMER, SLINGERLAND, TOBIAS, BALDWIN, VALLEY ARTS ORANGE AMPLIFIERS, TRACE ELLIOT, DAMAGE CONTROL
This warranty is subject to the following limitations: Limited 1 Year Warranty (AUSTRALIA / NEW ZEALAND) - Any instrument that has been altered or modified in any way or upon which the serial number has been tampered with or altered.
- Any instrument whose warranty card has been altered or upon which false information has been given.
- Any instrument that has been damaged due to misuse, negligence, accident or improper operation.
- The subjective issue of playing characteristics.
- Any instrument that has been subjected to extremes in humidity or temperature.
- Normal wear and tear. (i.e. worn frets, worn machine heads, worn plating, string replacement, scratched pick guards, or damages to or discoloration of the instrument finish for any reason.)
- Any instrument that has been purchased from an unauthorised dealer, or upon which unauthorised repair or service has been performed.
- Any factory installed electronics after a period of one (1) year following the original date of purchase
- Cracking, discoloration or damage of any sort to the finish or hardware plating for any reason.
- Gibson does not warranty the playability of an instrument whose “action” is lower than the standard “action” as defined in the owners manual.
“The dealer/customer is responsible to ship the instrument, freight and insurance pre-paid to the address given to them by customer service” AUSTRALIAN MUSICAL IMPORTS Should the instrument be claimed under warranty, RA# obtained, and post-inspection found to be outside the warranty guidelines by AMI technicians, the sender shall pay the freight each way of the journey. FREIGHT DAMAGE The dealer has 72 hours upon receiving the goods to check freight deliveries for damage. After this time frame the shop owner/ manager will be wholly responsible for the merchandise value in its entirety and any freight charges incurred. If merchandise is found to be freight damaged within the 72 hour timeframe, standard RA# procedure should be commenced. Written documentation on a business letterhead is also required to be supplied to AMI along with the stock returns. **FREIGHT DAMAGE WILL ONLY BE CONSIDERED IF THE CONSIGNMENT WAS AUTHORISED AND BOOKED BY AMI, CARRIED BY OUR CURRENT DESIGNATED FREIGHT COMPANY: COPE SENSITIVE FREIGHT. ALL OTHER 3RD PARTY CARRIERS ARE THE SOLE RESPONSIBILITY OF THE DEALER OR CUSTOMER. HARDWARE ISSUES There is a 1 year warranty period for claims of faulty hardware due to manufacturing faults. A dealer must claim any issues arising within this 12 month period. If the end-consumer has issues regarding faulty hardware within 12 months of buying the guitar then AMI will examine the case and may recognise this as Warranty. LAQUER/FINISH ISSUES Lacquer damage including stains, cracks, marks etc is NOT covered under warranty unless the dealer received the guitar in that state and reports it within the allocated 72 hour timeframe. BROKEN HEADSTOCKS / CRACKED NECKS Broken headstocks are NOT covered as a warranty issue. Dealers must report any issues within 72 hours of receiving stock so AMI can consider the claims. VALVES & SPEAKERS Valves & speakers supplied with brand new amplifiers have a warranty period of 90 days. After this time the parts are deemed non-warranty. Depending on their workload/use, it is not uncommon for valves to need replacing regularly. HOW TO OBTAIN RETURN AUTHORITY & WARRANTY SERVICE - Read a copy of the AMI warranty terms and conditions to find whether your claim is covered under warranty.
- ALL WARRANTY CLAIMS MUST BE PRESENTED TO THE ORIGINAL DEALER WHERE YOU PURCHASED THE GOODS.
- AMIDOES NOT PROCESS WARRANTY CLAIMS DIRECTLY FROM CUSTOMERS. THIS MUST BE ARRANGED THROUGH A DEALER.
- Dealers may apply using the online form provided on our website www.gibsonami.com under PRODUCTS, RA FORM.
- Complete all details contained in the web form for Shop Stock or Consumer Purchased items.
- Check all fields are filled in and click submit. Your request is sent to AMI Service Department for assessment.
- Once assessment is complete you will be emailed the outcome. If positive you will be given an RA number along with Consignment/Pickup details for the courier (all pre-arranged by AMI). If negative you will be given options to discuss the outcome through appropriate channels.
- Pack the instruments well with cardboard and foam, make sure the RA# is easily visible both on the exterior of the box and internally included with the guitar.
APPEAL In the event of a warranty request being denied, the dealer may appeal in writing to AMI for a review of the warranty claim. Cases will be dealt with individually and fully investigated. All appeals should be forwarded in writing to Michael Parthenides at AMI Head Office at michael@gibsonami.com Service Department Australian Musical Imports 37-47 Thistlethwaite St South Melbourne VIC 3205 service@gibsonami.com PH: (03) 8696 4620 *Timeframes are subject to parts and repairer availability.
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